This Privacy Policy describes how CenApps Technologies Inc. ("CenApps," "we," "our," or "us") collects, uses, discloses, stores, and protects information when you use ScheduleCom4 and related services.
ScheduleCom4 is a suite of web applications, mobile applications, APIs, messaging systems, and cloud services designed to provide scheduling, dispatching, workforce management, communications, and operational management capabilities.
This Privacy Policy applies to:
- The ScheduleCom4 customer portal located at:
https://schedulecomondemand.azurewebsites.net
- ScheduleCom4 mobile applications;
- ScheduleCom4 APIs;
- SMS and messaging services;
- Voice messaging services;
- Websites operated by CenApps;
- Related cloud services.
By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected by CenApps through the Service.
This Privacy Policy does not apply to:
- Third-party websites;
- Third-party authentication providers;
- Third-party mobile applications;
- Services not operated by CenApps;
- Third-party integrations not controlled by CenApps.
Third-party services may have their own privacy policies and terms.
2. Information We Collect
Depending upon how the Service is used, we may collect the following categories of information.
2.1 Account Information
We may collect:
- First and last name;
- Username;
- Email address;
- Telephone number;
- Job title;
- Company name;
- Department;
- Role or permissions;
- Authentication identifiers;
- Profile photographs.
2.2 Employee Information
Customer may provide information relating to employees or contractors, including:
- Names;
- Email addresses;
- Phone numbers;
- Home addresses;
- Driver license numbers;
- Employee identifiers;
- Job assignments;
- Department information;
- Schedule information;
- Time clock information;
- Employment status.
Customer is responsible for ensuring it has authority to provide such information to CenApps.
2.3 Customer and Jobsite Information
The Service may collect:
- Customer names;
- Customer addresses;
- Customer phone numbers;
- Customer email addresses;
- Project names;
- Jobsite addresses;
- Delivery locations;
- Geographic coordinates;
- Scheduling information;
- Dispatch records;
- Notes and comments.
2.4 Vehicle Information
The Service may collect:
- Vehicle numbers;
- Vehicle identifiers;
- License plate numbers;
- Equipment identifiers;
- Vehicle assignments;
- Vehicle location history;
- GPS coordinates;
- Mileage information;
- Route history.
2.5 Location Data
ScheduleCom4 may collect Location Data.
Location Data may include:
- GPS coordinates;
- Latitude and longitude;
- Real-time location;
- Historical locations;
- Vehicle positions;
- Employee positions;
- Arrival and departure times;
- Route history;
- Geofence events;
- Device-based location information.
Location Data may be collected:
- While the app is open;
- While the app is running in the background;
- At scheduled intervals;
- Continuously;
- Based upon Customer configuration.
Location Data may be used for:
- Employee tracking;
- Vehicle tracking;
- Driver dispatching;
- Dispatch optimization;
- Geofencing;
- Time clock verification;
- Route planning;
- Safety purposes;
- Reporting and analytics.
Users may disable Location Services through device settings, although certain features may not function properly.
2.6 Voice Messages
Users may create and store Voice Messages.
Voice Messages may include:
- Audio recordings;
- Spoken dispatch information;
- Internal communications;
- User-recorded announcements.
Voice Messages are stored as part of Customer Data.
ScheduleCom4 does not:
- Record telephone calls;
- Record external voice conversations;
- Create call transcriptions;
- Monitor calls.
2.7 Uploaded Files and Photos
Users may upload:
- Photographs;
- Documents;
- PDFs;
- Images;
- Audio files;
- Reports;
- Spreadsheets;
- Attachments;
- Other files authorized by Customer.
Such information becomes Customer Data.
2.8 Device Information
We may automatically collect:
- Device type;
- Device manufacturer;
- Operating system;
- Operating system version;
- Browser type;
- Browser version;
- Device identifiers;
- Application version;
- Screen resolution;
- Language preferences;
- Time zone.
2.9 Usage Information
We may collect:
- Login times;
- Logout times;
- Feature usage;
- Navigation information;
- API usage;
- Error logs;
- Diagnostic information;
- System activity;
- Network information;
- Security logs.
3. Authentication Providers
ScheduleCom4 may support authentication through:
- Microsoft Entra External Identities;
- Microsoft personal accounts;
- Microsoft organizational accounts;
- Google accounts;
- Apple Sign-In;
- Enterprise SAML providers;
- Local ScheduleCom4 accounts.
Authentication information may be processed by third-party identity providers according to their own privacy policies.
When authentication is performed entirely by an external provider, CenApps may not store passwords.
4. Communications
ScheduleCom4 may send communications including:
- Email;
- SMS messages;
- MMS messages;
- Push notifications;
- Voice messages;
- Authentication codes;
- Dispatch notifications;
- Security alerts;
- Service announcements;
- Billing notices.
Communications may be delivered using third-party providers including:
- Twilio;
- Microsoft Azure services;
- Apple Push Notification Service;
- Firebase Cloud Messaging;
- Other messaging providers.
Message frequency may vary.
Message and data rates may apply.
Users may opt out of non-essential communications where permitted.
5. How We Use Information
We use information for purposes including:
- Operating the Service;
- Authenticating Users;
- Scheduling employees;
- Dispatching vehicles;
- Managing customers;
- Verifying time clock activity;
- Tracking vehicles;
- Tracking employee locations;
- Sending notifications;
- Providing customer support;
- Maintaining security;
- Preventing fraud;
- Troubleshooting;
- Performing backups;
- Improving the Service;
- Complying with legal obligations.
We do not sell personal information.
6. Sharing of Information
We may share information:
- With Customer and authorized Users;
- With service providers;
- With hosting providers;
- With communications providers;
- With authentication providers;
- When required by law;
- To protect rights or safety;
- During mergers, acquisitions, or reorganizations.
We do not sell Customer Data.
We do not sell SMS consent or phone numbers for marketing purposes.
7. Hosting and Security
The Service is hosted primarily on:
- Microsoft Azure;
- Azure App Services;
- Azure SQL;
- Azure Storage;
and related Microsoft cloud services.
We utilize commercially reasonable safeguards including:
- Encryption in transit;
- Access controls;
- Secure authentication;
- Firewalls;
- Audit logs;
- Backup systems;
- Malware protection;
- Role-based permissions;
- Security monitoring.
However:
No method of transmission or storage is completely secure.
We cannot guarantee absolute security.
8. Data Retention
We retain information:
- As long as necessary to provide the Service;
- To maintain Customer accounts;
- To perform backups;
- To comply with legal obligations;
- To resolve disputes;
- To enforce agreements.
Following termination:
- Customer may request export of Customer Data;
- CenApps may delete Customer Data after a reasonable period;
- Backup copies may remain temporarily until overwritten.
9. International Data Transfers
CenApps is located in the United States.
Customer Data may be:
- Stored in the United States;
- Processed in the United States;
- Transferred across international borders.
By using the Service, you consent to such transfers.
Canadian Users
CenApps processes information in accordance with applicable Canadian privacy laws including:
- PIPEDA;
- Applicable provincial privacy laws.
Canadian users may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion where permitted by law.
Australian Users
CenApps processes information in accordance with:
- Australian Privacy Act 1988;
- Australian Privacy Principles.
Australian users may:
- Access personal information;
- Request corrections;
- Submit privacy complaints.
California Residents
California residents may have rights under:
- California Consumer Privacy Act (CCPA);
- California Privacy Rights Act (CPRA).
Subject to applicable exceptions, California residents may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Information regarding categories of information collected.
CenApps does not sell personal information.
10. Children's Privacy
The Service is intended solely for business and commercial use.
The Service is not directed toward children.
Individuals under the age of 18 may not use the Service.
CenApps does not knowingly collect personal information from children.
11. Future Features
CenApps may introduce future features including:
- Artificial intelligence;
- Machine learning;
- Predictive dispatching;
- Conversational assistants;
- Automated reporting;
- Intelligent scheduling.
Before Customer Data is processed by such features, this Privacy Policy will be updated as required by applicable law.
12. Changes to this Privacy Policy
CenApps may update this Privacy Policy from time to time.
Material changes may be communicated through:
- The Service;
- Email;
- Customer portal notices;
- Mobile application notices.
Continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Information
CenApps Technologies Inc.
1307 Sego Lane
Lincoln, California 95648
United States
Corporate Website:
Customer Portal:
https://schedulecomondemand.azurewebsites.net
Information:
Support:
Telephone:
(916) 214-0128
14. Cookies and Similar Technologies
ScheduleCom4 may use cookies and similar technologies to:
- Authenticate Users;
- Maintain login sessions;
- Remember user preferences;
- Improve performance;
- Analyze usage patterns;
- Detect security threats;
- Provide customized experiences;
- Measure application performance.
Cookies may include:
- Session cookies;
- Persistent cookies;
- Authentication cookies;
- Security cookies;
- Analytics cookies;
- Preference cookies.
In addition, the Service may use:
- Browser local storage;
- Session storage;
- Device identifiers;
- Mobile application storage;
- Similar technologies.
Users may disable cookies through browser settings.
However, disabling cookies may:
- Prevent authentication;
- Limit functionality;
- Cause portions of the Service to operate incorrectly.
15. Analytics and Diagnostic Information
CenApps may collect analytics and diagnostic information relating to use of the Service.
Such information may include:
- Application version;
- Device type;
- Browser type;
- Operating system;
- Operating system version;
- Screen size;
- Language settings;
- IP address;
- Error reports;
- Crash reports;
- Feature usage;
- Login frequency;
- Session duration;
- Performance statistics.
Analytics information may be used to:
- Improve performance;
- Identify bugs;
- Improve usability;
- Develop new features;
- Monitor security;
- Improve reliability.
Where feasible, analytics information may be aggregated or anonymized.
16. Background Location and GPS Services
Certain features of ScheduleCom4 may require access to precise location information, including location information collected while the application is running in the background.
Location services may be used for:
- Employee tracking;
- Vehicle tracking;
- Driver dispatching;
- Dispatch optimization;
- Geofencing;
- Time clock verification;
- Route history;
- Arrival and departure events;
- Safety and emergency purposes;
- Operational reporting.
Background location collection means location information may continue to be collected while:
- The application is not actively visible;
- The device screen is locked;
- The device is being used for another application;
- The application is running in the background.
Location information may include:
- GPS coordinates;
- Latitude and longitude;
- Real-time position;
- Historical locations;
- Vehicle locations;
- Employee locations;
- Speed and direction;
- Time stamps;
- Geofence activity.
Location permissions are controlled through device settings.
Users may disable location permissions at any time.
However, disabling location permissions may:
- Prevent dispatch functionality;
- Disable vehicle tracking;
- Disable employee tracking;
- Prevent time clock verification;
- Disable geofencing;
- Limit other Service functionality.
Background location collection is used only for features enabled by Customer.
17. SMS and Twilio Communications
ScheduleCom4 may utilize Twilio and other communications providers to deliver:
- SMS messages;
- MMS messages;
- Authentication codes;
- Dispatch notifications;
- Security alerts;
- Service announcements.
By providing a telephone number, Users consent to receive messages relating to:
- Schedules;
- Dispatches;
- Assignments;
- Authentication;
- Billing;
- Service notifications;
- Security alerts.
Message frequency may vary.
Message and data rates may apply.
Users may opt out by:
- Replying STOP where supported;
- Adjusting account settings;
- Contacting support.
Users may request assistance by:
- Replying HELP where supported;
or contacting:
Wireless carriers are not liable for delayed or undelivered messages.
SMS consent and phone numbers are not sold or shared for marketing purposes.
18. Security Incident Notifications
CenApps employs commercially reasonable safeguards designed to protect information.
Despite these safeguards:
- No system is perfectly secure;
- Unauthorized access may occur;
- Security incidents may occur.
If CenApps becomes aware of a Security Incident affecting Customer Data, CenApps may:
- Investigate the incident;
- Mitigate the effects;
- Restore systems;
- Notify affected Customers;
- Cooperate with law enforcement where required.
Notification timing and methods may depend upon:
- Applicable law;
- Scope of the incident;
- Availability of information;
- Measures necessary to secure systems.
Nothing in this Privacy Policy guarantees that a Security Incident will never occur.
19. Retention of Information
Retention periods vary depending upon the type of information involved.
CenApps may retain:
Account Information
For as long as the account remains active and for a reasonable period thereafter.
Customer Data
For as long as required to:
- Provide the Service;
- Maintain backups;
- Comply with legal obligations;
- Resolve disputes;
- Enforce agreements.
Voice Messages
For as long as retained by Customer or until deleted by Customer, subject to backup retention periods.
Location Data
For periods determined by:
- Customer configuration;
- Operational requirements;
- Reporting requirements;
- Legal obligations.
Logs and Diagnostic Data
For periods reasonably necessary to:
- Maintain security;
- Diagnose problems;
- Improve performance;
- Investigate incidents.
Following expiration of retention periods, information may be:
- Deleted;
- Destroyed;
- Anonymized;
- Aggregated.
20. Exercising Privacy Rights
Where provided by law, individuals may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Information regarding categories of information collected;
- Information regarding sharing of information.
Requests may be submitted to:
info@cenapps.com
or
support@cenapps.zendesk.com
CenApps may:
- Verify identity;
- Request additional information;
- Decline requests where permitted by law;
- Retain information as required by law.
Response times may vary depending upon:
- Complexity of the request;
- Applicable law;
- Volume of requests.
21. California Privacy Rights
California residents may have rights under:
- California Consumer Privacy Act (CCPA);
- California Privacy Rights Act (CPRA).
Subject to applicable exceptions, California residents may request:
- Access to personal information;
- Correction of inaccurate information;
- Deletion of personal information;
- Information regarding categories of information collected;
- Information regarding sources of information;
- Information regarding purposes for collection.
CenApps does not:
- Sell personal information;
- Sell GPS location information;
- Sell SMS consent;
- Sell voice recordings;
- Sell Customer Data.
California residents shall not be discriminated against for exercising privacy rights.
22. Canadian Privacy Rights
For Canadian users, CenApps processes information in accordance with:
- Personal Information Protection and Electronic Documents Act (PIPEDA);
- Applicable provincial privacy laws.
Canadian users may request:
- Access to personal information;
- Correction of inaccurate information;
- Withdrawal of consent where permitted;
- Information regarding use of personal information.
Questions or complaints may be directed to:
23. Australian Privacy Rights
For Australian users, CenApps processes information in accordance with:
- Australian Privacy Act 1988;
- Australian Privacy Principles.
Australian users may:
- Access personal information;
- Request correction of inaccurate information;
- Submit privacy complaints.
Privacy complaints may be submitted to:
If a complaint cannot be resolved, users may contact the appropriate Australian regulatory authority.
24. Information We Do Not Collect
Except as expressly described in this Privacy Policy, ScheduleCom4 does not intentionally collect or store:
- Recorded telephone calls;
- Call recordings;
- Call transcriptions;
- Contacts stored on a User's device;
- Calendar information;
- Bluetooth device information;
- Health information;
- Medical records;
- Genetic information;
- Biometric identifiers;
- Biometric templates.
The ScheduleCom4 mobile applications may permit Users to authenticate using device-provided biometric authentication features, including:
- Face ID;
- Touch ID;
- Fingerprint authentication;
- Device facial recognition.
When such features are used:
- Biometric information is processed solely by the operating system or device manufacturer;
- Biometric information is not collected by CenApps;
- Biometric information is not stored by CenApps;
- Biometric information is not transmitted to CenApps.
ScheduleCom4 receives only confirmation that authentication succeeded or failed.
25. Third-Party Privacy Policies
The Service may contain links to third-party websites or rely upon third-party services.
Such services may include:
- Microsoft;
- Microsoft Entra External Identities;
- Google;
- Apple;
- Twilio;
- Mapping providers;
- Payment providers;
- Cloud providers;
- Analytics providers.
Third-party services operate under their own:
- Terms of Service;
- Privacy Policies;
- Data handling practices.
CenApps is not responsible for:
- Privacy practices of third parties;
- Security of third-party systems;
- Content of third-party websites;
- Collection or use of information by third parties.
Users are encouraged to review applicable third-party privacy policies.
26. Public Forums and User Content
If the Service provides:
- Comments;
- Notes;
- Shared messages;
- Shared files;
- Community features;
- User discussions;
information submitted to such features may be visible to authorized Users.
Customer is responsible for:
- Information shared through the Service;
- Permissions granted to Users;
- Monitoring User activity;
- Removing information Customer does not wish to share.
CenApps is not responsible for:
- Customer disclosures;
- User-generated content;
- Sharing of information by authorized Users.
27. Data Accuracy
CenApps relies upon information provided by Customers and Users.
Customer is responsible for ensuring information is:
- Accurate;
- Complete;
- Current;
- Lawfully obtained.
CenApps does not independently verify:
- Employee information;
- GPS information;
- Vehicle information;
- Time clock records;
- Customer records;
- Uploaded files;
- Voice messages.
CenApps is not liable for decisions made based upon inaccurate information supplied by Customer or Users.
28. Automated Processing
Certain features of the Service may utilize:
- Automated workflows;
- Business rules;
- Scheduling algorithms;
- Dispatch algorithms;
- Route optimization;
- Notifications;
- Reporting;
- Future artificial intelligence features.
Such processing is intended to:
- Improve efficiency;
- Assist operations;
- Automate repetitive tasks;
- Improve scheduling;
- Improve dispatching.
Customer remains solely responsible for:
- Reviewing outputs;
- Verifying accuracy;
- Making employment decisions;
- Making business decisions;
- Complying with applicable laws.
CenApps does not guarantee that automated recommendations or outputs are accurate or suitable for any specific purpose.
29. Privacy Policy Interpretation
This Privacy Policy shall be interpreted:
- Broadly to permit operation of the Service;
- Consistently with applicable law;
- In conjunction with the Terms of Service.
If any provision is determined to be:
- Invalid;
- Illegal;
- Unenforceable;
the remaining provisions shall remain in full force and effect.
Headings are provided solely for convenience and do not affect interpretation.
30. Entire Privacy Policy
This Privacy Policy constitutes the complete privacy statement of CenApps Technologies Inc. regarding ScheduleCom4.
This Privacy Policy supersedes:
- Prior privacy statements;
- Prior website privacy notices;
- Prior application privacy notices;
- Prior marketing materials;
to the extent they conflict with this Privacy Policy.
This Privacy Policy shall be read together with:
- ScheduleCom4 Terms of Service;
- Applicable customer notices;
- Applicable legal disclosures.
31. Final Privacy Acknowledgement
BY USING SCHEDULECOM4, YOU ACKNOWLEDGE THAT:
- YOU HAVE READ THIS PRIVACY POLICY;
- YOU UNDERSTAND THIS PRIVACY POLICY;
- YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DESCRIBED HEREIN;
- YOU UNDERSTAND THAT LOCATION INFORMATION MAY BE COLLECTED;
- YOU UNDERSTAND THAT BACKGROUND LOCATION MAY BE COLLECTED WHEN ENABLED;
- YOU UNDERSTAND THAT EMAIL, SMS, PUSH NOTIFICATIONS, AND VOICE MESSAGES MAY BE USED;
- YOU UNDERSTAND THAT INFORMATION MAY BE TRANSFERRED TO AND PROCESSED IN THE UNITED STATES;
- YOU UNDERSTAND THAT BIOMETRIC AUTHENTICATION MAY BE USED THROUGH YOUR DEVICE, BUT THAT BIOMETRIC IDENTIFIERS ARE NOT COLLECTED OR STORED BY CENAPPS.
END OF PRIVACY POLICY